Customer Service Representative

Location: San Bernardino, CA

Department: Customer Service

Type: Full Time

Min. Experience: Mid Level

POSITION                                U.S. Customer Service Rep

REPORTING                            Customer Service Manager

LOCATION                               San Bernardino, California

REGION                                   United States

 

COMPANY BACKGROUND

Tree Island is one of North America’s largest producers of steel wire and fabricated steel wire products.  Their line of wire products includes high and low carbon, galvanized, bright and stainless steel wires.  These products are sold in either spooled or straight & cut sections to a variety of customers for further downstream fabrication, or for end-use applications, such as baling, strapping and fencing.  The company also offers many finished wire-based products including a broad array of fasteners (packaged, collated and bulk nails), stucco reinforcing products, concrete reinforcing mesh, fencing and other fabricated wire products.  Their products are made from wire rod sourced from a variety of producers around the world.

A significant portion of Tree Island’s products are used by three different areas of the construction industry: residential construction, residential renovation and heavy construction, which experience different demand cycles.  They also serve industrial manufacturers and commercial fabricators, as well as the agricultural and forestry industries. Products are sold through multiple sales channels, including retailers, distributors, contractors, as well as original equipment manufacturers. 

JOB SUMMARY

The Customer Service Rep is responsible for the coordination and processing of customer orders and the handling of inquiries, complaints and invoicing problems to meet the customer and company requirements. The Customer Service Rep presents an efficient and professional image of the company to our customer base.

JOB RESPONSIBILITIES

  • Provide information to customers regarding products, pricing, inventory, delivery and weight.
  • Works well with others in a team environment where communicating in a clear and concise manner is a necessity.
  • Support customer relationships by using outstanding service skills and proactive sales techniques.
  • Accurate and timely processing of customer inquiries and orders; ensuring that the product and pricing match customer requirements.
  • Utilizes effective problem solving skills that will help the customer in a quick and timely manner.
  • Handle customer complaints, credit, and invoicing problems.
  • Issue credits and debits.
  • Monitor work in process.
  • Daily invoicing.
  • Maintain pricing files.
  • Provide the necessary inside support to the sales and marketing team.
  • Other duties as assigned.

QUALIFICATIONS

  • Completion of post-secondary Sales and Marketing courses is desirable.
  • Minimum of 2 – 3 years Customer Service experience using a computerized order entry system.
  • Excellent communication, interpersonal and time management skills.
  • Strong organizational skills and problem-solving skills.
  • Ability to adapt to changing work environments and workload.
  • Strong computer skills including proficiency in MS Office (Word and Outlook) and advanced skills level using Excel – developing spreadsheets, using formulas, macros, etc.
  • Fluent in English (verbal and written).

 Thank you for your interest in Tree Island Wire, only a short listed candidates will be contacted.                           

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